Account and verification help
Use the relevant sign-in or onboarding screen. Do not send Aadhaar, licence images, OTPs, passwords or payment credentials through public messages.
Job and payment help
Open the affected job and use its message or incident flow. Include the job reference and a concise description, but do not share unnecessary identity data.
Safety incident
Use the in-app incident control to alert JOR operations. If anyone is in immediate danger, call India emergency services at 112 first. JOR is not an emergency response provider.
Response commitments
Formal support hours and response targets will be stated in the signed pilot terms. The website does not promise 24/7 or zero-downtime support before that operation is staffed and monitored.